How do I care for my jewelry?
Pretty simple! Just keep your pieces away from perfume, lotion, and water. Store them in a pouch or box when you're not wearing them, and give them a quick wipe with a soft cloth after use. That's it — they'll stay gorgeous for years!
How do I track my order?
Once your order is on its way, we'll send you an email with your tracking number. Just click the link and you can follow your package in real time!
Are your jewelry pieces solid gold or gold-plated?
We only offer both solid 18k gold and high-quality diamond pieces. Each product listing clearly indicates the material used. If you have questions about a specific piece, feel free to message us before purchasing.
What if my order arrives damaged or incorrect?
We're so sorry if that happens! Please contact us within 48 hours of receiving your order with a photo of the item. We'll make it right — whether that's a replacement or a refund, depending on the situation.
How long will it take to receive my order?
Orders are processed within 1–2 business days. Delivery within Metro Manila typically takes 2–3 business days, while provincial areas may take 4–7 business days. You'll receive a tracking number once your order is on its way.
Do you offer gift wrapping?
Every single order comes in our signature gift box — no extra charge, no need to ask. It's already part of the Brilliance By G experience. 🎁
Are your pieces hypoallergenic?
Our 18k gold pieces are nickel-free, so they're great for sensitive skin! If you have specific allergies, just message us and we'll help you find the safest option for you.