Refund Policy

At Brilliance By G, all sales are considered final. We do not accept returns or issue refunds under any circumstances, except in cases where an error has been made on our part (e.g., wrong item sent, defective product due to seller fault).

Seller Error Claims

If you believe your order was fulfilled incorrectly due to a seller error, please contact us within 48 hours of receiving your order. All claims are subject to a thorough investigation process before any resolution is determined. We reserve the right to request supporting evidence such as photos or videos of the item received.

No Refunds for Other Reasons

Refund requests made for any reason other than a verified seller error will not be entertained. This includes, but is not limited to:

Change of mind
Incorrect size or style chosen by the buyer
Delayed delivery due to courier or logistics issues
Personal preference or dissatisfaction not related to a seller error

By completing a purchase with Brilliance By G, you acknowledge and agree to this policy.